Many of the people we meet in workshops are trained to ask questions and they do it very well – when solving problems. Yet they have difficulties when it comes to using questions to influence. So is there a good type of question? Let’s consider two applications of questioning: Problem Solving and Influencing. Problem solving questions […]
Small business bullies
The Australian Human Rights Commission says a ‘‘significant number of sexual harassment complaints received … involve small businesses’’ Tony Featherstone wrote in this weekend’s Sydney Morning Herald that small businesses, being without human resources and legal departments, may be at a disadvantage compared to large corporates. But consider this: the large corporates with HR and [...]
Bullying – three people with a responsibility to stop it!
So much is written about bullying and harassment… the impact on productivity; the consequences for occupational health and safety; the need to have comprehensive policies and procedures. Clearly policies alone are not enough. Most of what’s written doesn’t answer the question “What can I do about it?” We identify three people with a responsibility to […]
The Benefits of Rehearsal
It’ll be alright on the night… We use the term ‘rehearsal’ in our workshops and initially some people see the word as a disguise for ‘role play’. We mean something quite different: rehearsal recreates, as near as possible, the dynamics of the real thing. Rehearsal prepares the brain so the situation feels […]