Many of the people we meet in workshops are trained to ask questions and they do it very well – when solving problems. Yet they have difficulties when it comes to using questions to influence. So is there a good type of question? Let’s consider two applications of questioning: Problem Solving and Influencing. Problem solving questions […]
“Can we get rid of that pile of papers”?! The Chief Executive was offended by the untidiness on the boardroom table. I had strategically placed them there to draw her attention to the value of reports, recommending changes to the way we dealt with technician training. They were my secret weapon! I needed to illustrate […]
Cheers to the late Tom Boyce (my training mentor) for teaching me that as a facilitator, it is your job to get people thinking, not telling them WHAT to think. “Lets go for a walk outside” he said to me after setting a group exercise. We had given the group a challenging task, told them […]
An explanation of using Common Ground to gain co-operation, break conflict and work toward an agreement.
So much is written about bullying and harassment… the impact on productivity; the consequences for occupational health and safety; the need to have comprehensive policies and procedures. Clearly policies alone are not enough. Most of what’s written doesn’t answer the question “What can I do about it?” We identify three people with a responsibility to […]